Blog post 5 min read

90% Open Rates. You're Ignoring Them.

Email is dying. WhatsApp, Telegram, and SMS get read. Here's how to automate where attention actually lives.

Written by Simon Balfe
Updated on
90% Open Rates. You're Ignoring Them.

Your emails sit unopened. Meanwhile, WhatsApp messages hit 90%+ read rates. If you’re not automated on messaging apps, you’re shouting into a void while ignoring the channel your customers actually check.

Chatbots That Don’t Make You Want to Scream

We’ve all rage-quit a chatbot stuck in a loop. Forget those. Modern AI Chat Agents tap into your entire knowledge base—PDFs, docs, website—to answer questions accurately. No scripted dead ends.

One Conversation, Any Channel

Customer starts on web chat. Continues on WhatsApp during their commute. Finishes via SMS. The AI remembers everything. No “can you repeat your issue?” frustration.

Real Examples:

  • E-commerce: “Where’s my order?” answered with live tracking in seconds.
  • Services: “Got availability tomorrow?” turned into a booked appointment.
  • Support: Complex troubleshooting, step-by-step, without a human.

Sales That Nurture Themselves

This isn’t just support—it’s revenue. AI Chat Agents follow up with leads for weeks. Send relevant content. Re-engage ghosted prospects. All on autopilot.

Every conversation feeds your CRM. Lead intent scored automatically. Your sales team only steps in when the deal is hot and ready to close.

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